Introduction
Steel Genie, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Steel Genie software and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, update your profile, upload project files, or contact us. This may include your name, email address, phone number, company information, and project data.
Usage Information
We automatically collect certain information about your use of our services, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed.
Project Data
We collect and process project files, structural drawings, CAD files, and related metadata that you upload to perform our core software functions.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Send you technical notices, updates, security alerts, and support messages
- Communicate with you about products, services, and promotional offers
- Analyze usage patterns and improve software performance
- Provide customer support and technical assistance
- Comply with legal obligations and enforce our terms
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information in the following circumstances:
- With trusted service providers who assist us in operating our platform under confidentiality agreements
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of our users or others
- In connection with a merger, acquisition, or sale of assets
- With your explicit consent for any other purpose
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project data is retained based on your subscription and account status. You may request deletion of your data at any time, subject to legal and contractual obligations.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a structured format
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us at privacy@steelgenie.com.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you. Cookies help us remember your preferences, understand how you use our services, and improve your experience. You can manage your cookie preferences through your browser settings, though disabling cookies may affect certain features of our service.
Third-Party Services
Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. Your continued use of our services after the effective date constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@steelgenie.com
General Contact: info@steelgenie.com
Company: Steel Genie, LLC