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Suggested Forms
How do I upload a structural drawing?
Step-by-step guide to upload your blueprint and start analyzing.
Can I preview my model before exporting?
Learn how to use our real-time 3D viewer before exporting to Excel or PDF.
How do I share my project with my team?
Set up collaboration and team access in a few easy steps.
Where can I see my past exports?
Check your project history and exported files in your dashboard.
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Let us walk you through the platform — it’s just a click away.
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